thearchanaexclusive.com believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

CANCELLATION POLICY:

If unfortunately you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by mailing us all the details at thearchanaexclusive2020@gmail.com

  • If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s have already dispatched, no cancellations can be made.

EXCHANGE POLICY:

EXCHANGE REQUEST IS MADE WITHIN  48HOURS.EXCHANGES ARE ACCEPTED ON SAREES AND SUIT SETS.

  • If you want to exchange your product please drop us a mail at thearchanaexclusive2020@gmail.com or whatsapp us on 8274039670.
  • If you want to exchange the product you ordered with another product of higher amount,then you would pay the extra amount of that product,we would send you a link through email or whatsapp.
  • If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you.
  • Refunds and shipping re-imbursements would be processed within 5-7 days after the product is cancelled/received by us.

RETURN POLICY;

RETURN  REQUEST IS MADE OUTSIDE THE SPECIFIED TIME FRAM OF 48HOURS.RETURNS ARE ACCEPTED ON SAREES AND SUIT SETS.YOU CAN ONLY RETURN YOUR PRODUCT IF YOUR PRODUCT IS DAMAGE.

FOR RETURN, PLEASE DROP A MAIL TO thearchanaexclusive2020@gmail.com WITH YOUR ORDER ID AND  REASON OF RETURN & PICTURE OF YOUR PRODUCT WITHIN 72HOURS OF YOUR RECEIVING THE PRODUCT.

ONCE CONFIRMED OVER E-MAIL FROM OUR END, PLEASE SHIP THE PRODUCT BACK TO US WITHIN 7DAYS AT THE ADDRESS MENTIONED BELOW:

EMAIL:thearchanaexclusive2020@gmail.com

ADRESS: 93/1h Baithak khana road Kolkata-700009,West Bengal,

WHATSAPP NUMBER- 8274039670

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at thearchanaexclusive2020@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement,

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;